Job Information
Foundever Customer Care specialist with Dutch in Sofia, Bulgaria
Customer Care specialist with Dutch
Req ID#: 376367
Sofia, Bulgaria, BG
Job Description:
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Description
As a Consumer Service Representative you will:
Respond to and resolve a wide variety of consumer queries by phone and e-mail;
Provide friendly and efficient customer service support in Dutch language;
Advice and inform customers regarding clients' products and services;
Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
Proactively provide support and assistance to colleagues and work together as a team.
The candidate:
Has excellent command of spoken and written the Dutch language - at least level C1;
Has a good command of the English language (minimum level B2) - for training purposes and working with systems;
Experience in a customer-facing role is a plus;
Can adapt quickly to changes in products, process, and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy;
We offer
Foundever Bulgaria offers you:
Social package including additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Day and night shifts
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Job Segment: Customer Service